Is there a central principle in coaching? After many years of working with executives and managers, I have come to the conclusion that one element of coaching is central to success. This principle, if applied effectively, can make a significant difference in improving the performance of the people you coach. The principle is quite simple, "Whenever possible, assist individuals in taking responsibility for their own growth and development." In popular management jargon, "put the monkey where it belongs." In psychological terms, encourage internal locus of control. People with an internal locus of control perceive themselves as responsible for the outcome of their actions. When faced with difficult situations they believe in their abilities, intelligence and determination to get the job done. Those with an external locus of control give up responsibility for outcomes to outside factors or other people.

One way to put responsibility where it belongs is to help employees explore as many options as possible in solving problems. The process of generating multiple solutions helps individuals use their creativity and knowledge to achieve maximum results. It requires conviction by the coach that the individual closest to the situation generally has sufficient experience and data to reach necessary decisions. By employing this approach, the coach validates the individual's ability and teaches progressive self-reliance.

This technique can be applied when coaching your team. Using a white board or flipchart, solicit as many possible solutions to a specific problem as possible. You can now develop a matrix where each solution is reviewed in relation to risk, cost, time, etc. This is a great technique when the team's initial responsiveness is at a low level.

The next time you sense that an individual or team is not accepting responsibility for solving problems, remember the central principle of coaching and encourage development of multiple options.

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